PharmLane

Frequently Asked Questions

Q. What is PharmLane?

PharmLane is a leading pharmacy-on-demand platform. We enable patients to receive premium services from top-rated local pharmacies at no extra charge.
PharmLane partners with leading independent pharmacies currently serving over 5+ cities across India.

Q. What service can I request?

Same Day Delivery
Don’t feel like stepping out of the house? Your medications can be delivered to you, typically on the same day.
Express Store Pick Up
Want to skip the line at the pharmacy? Walk in and out of the store in less than a minute and save time.
Consult a Pharmacist
Have questions about your medications? PharmLane app will provide all the answers you need.

Q. Can I order from any pharmacy?

You may choose amongst listed local independent pharmacies serving over 5+ cities in India. We enroll new pharmacies each day and plan to have enough stores to serve many more zip codes and cities soon.

Not seeing your favorite pharmacy? Write us at pharmlane.app@gmail.com and we’ll take all steps to ensure it joins our network.

Q. Are all types of orders accepted?

Yes. Our partner pharmacies accept Prescriptions as well as Customized (OTC) orders. This means your current ways will remain unchanged. It’s Easy. Fast. Free.

Q. How does Best in Price, Best in delivery work?

We understand you may be having a busy week that prevents you from getting your prescriptions or you may not be feeling well and would rather skip the trip to the drugstore. Whatever the reason, just follow this simple process;
1. Select the pharmacy in the PharmLane publicsite and place your order.
2. The pharmacy makes its offer to confirm price and delivery time.
3. You may choose the best offer based on your need of the moment.
There are No hidden fees. No tipping required. It’s Easy. Fast. Free.

Q. How do Consultations work?

Having questions about a new medication? Worried about potential drug interactions? You can check in our App in minutes. Get all the answers you need from the gold standard CIMS site.
It’s Easy. Fast. Free.

Q. Why use PharmLane?

PharmLane allows you to discover some of the best pharmacies in your city and get the best service from the comfort of your home. You can save time and eliminate the wait at the drugstore. You will interact with pharmacies with a geographical address and a name. You can expect standardized, transparent and coordinated customer services online. PharmLane provides you all these benefits at no extra cost. It’s Easy. Fast. Free.

Q. Why Should I trust PharmLane?

PharmLane is designed to connect patients with local pharmacies without any calls or visits, achieving very high levels of customer satisfaction. Our partner pharmacies are experienced and accredited in their state. In order to join our network, pharmacies undergo a screening process and sign multiple agreements with PharmLane that protect your privacy. We continuously monitor our partner pharmacies’ ratings to ensure they provide a great experience for patients like you

Q. Does PharmLane benefit my community?

Yes. Every time you use PharmLane, you interact with an independent – often family-owned – pharmacy that operates just blocks away from your home. For those of you who like numbers, we can put it this way – every Rs.1 you spend on an independent pharmacy can generate up to 60% more additional local business activity, as compared to Rs.1 you spend on a national chain. PharmLane enables you to have a positive social impact while simplifying your life.

Q. How much does it cost?

All services provided are 100% free of charge. Simply pay the regular medication price directly to the pharmacy and experience a new level of service. It’s Easy. Fast. Free.

Q. How do I pay pharmacy?

Payment moves directly from you to the pharmacy. You can choose one of the many online payment options from the pharmacy. All pharmacies though accept COD (Cash on Delivery).

Q. How does PharmLane make money?

It’s pretty straightforward – we provide a valuable solution to a network of pharmacies for which they pay us a linked annual fee. We create value by bringing new customers and streamlining the workflow for each of our partner pharmacies. We do not charge to patients and customers.

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